Contact Digital Movement UK and Get a Real Reply
Contact Digital Movement UK and a person reads what you sent. Email office@digitalmovement.uk, ring +44 7865 064463, or fill in either form on this page. We answer in UK working hours, usually within a day or two. Nobody adds you to a mailing list for it.
What happens when you contact Digital Movement UK
The short version: it lands in one inbox, a founder reads it, and the reply is written by hand.
There are three ways to contact Digital Movement UK, and all of them end in the same place. So both forms on this page, the email address and the phone number reach office@digitalmovement.uk or the desk beside it. There is no ticket number, no queue and no robot writing to you first.
Raoul or Martey reads it. Between us we answer everything. Nobody is sitting in the middle, filtering your message to find a lead worth passing on.
How long a reply takes
We answer during UK working hours, and usually within a day or two. Some weeks are busier than others, though. We are not going to invent a guaranteed window we have never promised anyone. If the thing is urgent, ring +44 7865 064463 instead, because a two minute call beats waiting on an inbox.
What the reply actually says
It answers the question you asked. If you sent a web address, we will have opened it before writing back. So you get a few specific things we noticed, not a paragraph about our approach. Ask for a number and you get a number.
Sometimes the honest answer is that search is not where your money should go this year. Sometimes it is that we are the wrong agency for the job. We would rather say either of those in the first email than in month three. Your details go no further than that reply. Our privacy notice sets out what we store and how to have it deleted.
One reply, and then we leave you alone
Every form on this site ends with the same three lines: no mailing list, no sales calls, just our answer. Here is what that looks like when you contact Digital Movement UK.
That promise is easy to make and easy to quietly break, so it is worth being specific. We use your email address to write back to you. Which means it does not go onto a newsletter list. No automated sequence emails you again on day three, day seven and day fourteen.
If you do not answer, that is your answer
We reply once. Carry on the conversation and so do we. Go quiet and we take the hint, rather than ringing a week later to check the email landed. People read a reply, decide the timing is wrong and come back much later. That is fine.
Nothing is passed on
We do not sell, rent or share enquiry details with anyone else. Ask us at any time what we hold, or ask us to delete it. We will do it without making you justify the request. The formal wording lives in the privacy notice, though the plain version is the one above.
No drip campaign, no chasing, no reselling
One reply from a person, and then the ball is in your court. If you would rather we deleted the whole enquiry once we have answered it, say so in the message and we will.
Three details that make the first reply worth reading
Most enquiries arrive as a single line asking what SEO costs. We can answer that, but the answer stays a range until we know a little more.
Contact Digital Movement UK with the three things in the boxes below and the reply stops being generic. None of it takes more than a minute to type.
Why those three
The web address lets us look before we write. What you want more of decides the actual work. A page built to fill appointment slots looks nothing like one built to pull in quote requests. And knowing where enquiries come from today tells us what search is really worth to you. If word of mouth already fills your diary, we will tell you that.
If you want the price first
Starter SEO is from £495 a month, rolling monthly, with no lock-in. The detail sits on our SEO pricing page. Our guide to what SEO costs in the UK covers the rest of the market. Would you rather someone looked at the site before any of that? Ask for the free SEO audit and say so in your message.
Long messages are welcome. So are three line ones. Nobody here marks you down on format.
Your web address
The single most useful thing you can send. With it we read the site first, so the reply names real pages on your site rather than describing SEO in general.
What you want more of
Not traffic. Booked appointments, quote requests, phone calls, job applications, orders from a particular county. The work changes depending on which one you say.
Where enquiries come from now
For example, referrals, Google Ads, a directory listing, an old newsletter. It tells us what search would add on top, and whether it would add enough to be worth £495 a month.
Contact Digital Movement UK about a new enquiry, your account or your data
One address covers all three. What changes is the first line of the message.
Everything reaches office@digitalmovement.uk, and the phone number is +44 7865 064463 either way. Telling us which of the three you are in the first sentence just gets it to the right person faster.
New enquiries
Use either form on this page, or email us directly if forms annoy you. Raoul answers most of these. Ring and ask for him if you would rather talk it through than type it out.
Existing clients
Reply in the thread you already have with us, or send it to the same address. You will not be handed to an account manager you have never met, because we do not have any. As a result, the people who started your work stay on it. That is the main advantage of a small team, and it is the reason 92% of clients stay with us.
Data and privacy
Anything about the details we hold goes to the same address. Put the words data request in the subject line. So that covers a copy, a correction or a deletion. The privacy notice explains what we keep and why. You can also complain to the Information Commissioner's Office, the UK regulator. You do not need to ask us first.
Where we are, and where we are not
128 City Road, London EC1V 2NX. That is the whole list of UK addresses.
Our office is at 128 City Road, London EC1V 2NX. It is on our letters, on the public register and on this page. It is also the only office we have in this country.
No branch network
Some agencies list six cities and staff one of them. We write pages for London, Manchester, Birmingham and elsewhere, because those are the words people search. The work still happens at City Road, done by the same people. If any page of ours implies a local office we do not have, it is wrong. Tell us and we will fix it.
Three countries, one team
The agency started in Melbourne and now works across the UK, Australia and New Zealand. That history is why our 5.0 rating from 102 Google reviews still sits under the original Australian name, Digital Movement Australia. Same team, older listing. You can check the company on the Companies House register: Digital Movement Marketing Ltd, number 17110525, England and Wales.
Meeting in person
Most people contact Digital Movement UK from well outside London. So nearly every conversation happens by phone or video, which suits a client in Leeds better than a train ticket does. If you would like to meet at City Road, say so in your message and we will find a time. Please do not turn up unannounced, because there is a fair chance we are on a call or in someone else's office.
Related: Who we are · SEO services · SEO pricing · Privacy notice
Questions people ask before they get in touch
The things worth knowing before you type anything into the box.
How do I contact Digital Movement UK?
Email office@digitalmovement.uk, ring +44 7865 064463, or fill in either form on this page. All three arrive in the same inbox and get the same answer. The office is at 128 City Road, London EC1V 2NX.
How quickly will you reply?
Most people who contact Digital Movement UK hear back within a day or two, in UK working hours. We have never published a guaranteed response time and we are not going to start. Busy weeks are real, and a promise we might break is worse than no promise at all. If it is urgent, ring us rather than email.
Will I be added to a mailing list or called by a salesperson?
No. We use your details to answer your enquiry and nothing else. There is no newsletter, no automated follow-up sequence and no sales team. You can ask us to delete what we hold at any time.
More about getting in touch
Do I have to use the form, or can I just email?
Email is fine. The form only exists because it prompts you for the web address and the sector, which saves a round trip. If you send a plain email, include the web address and you will get the same quality of answer.
What happens to the details I send?
We use them to reply to you and to keep a record of the conversation. We do not sell, rent or share them. Our privacy notice at /privacy/ sets out what we store and how long for, and you can ask us to delete it at any point.
Can I visit your office in London?
Yes, by arrangement. We are at 128 City Road, London EC1V 2NX, which is our only UK office. Say in your message that you would like to meet and we will find a time. We would rather you did not turn up unannounced, because we may be out with a client.
Send the message and we will take it from there
One address, one phone number, two people who answer. So contact Digital Movement UK with your web address and a line about what you want more of, and the reply will be specific enough to act on.
Raoul (Alex) Müller
Email: office@digitalmovement.uk
Phone: +44 7865 064463